Help centre
Answers to the questions shoppers ask most.
Where is my order?
Go to My orders and open the order. Each package shows its courier and tracking number once it ships.
Why did my order arrive in separate packages?
Items from different sellers ship separately. Each package has its own tracking.
I paid but the order says awaiting payment
Don’t pay again. Bank confirmations can take a few minutes; the order updates automatically. If money was taken and the order isn’t confirmed within 24 hours, it is refunded in full.
How do I cancel?
Open the order and choose Cancel item. You can cancel until the seller hands the package to the courier.
How long do refunds take?
We start the refund as soon as the cancellation or return is approved. Banks usually credit it within 5–7 working days.
Is cash on delivery available?
Enter your pincode on any product page to see whether cash on delivery is available where you are.
Still need help? Contact us.